Refund policy

14-day right to cancel. You can cancel your order within 14 days of delivery without giving a reason. Just tell us clearly by email (info@fragranceco.net) or WhatsApp (+356 9958 0580) – you can also use the EU model withdrawal form – then send the items back within 14 days of telling us. Return postage is paid by you unless the item is faulty or we sent the wrong item.

Sealed items. For health and hygiene reasons, fragrances that have been unsealed after delivery (seal or cellophane removed) cannot be returned unless they are faulty.

Refunds. We refund the price you paid plus standard delivery within 14 days of receiving your cancellation. We may wait until we receive the item back, or proof that you've sent it. Refunds go back to your original payment method.

Damaged, faulty or wrong items. Please contact us as soon as possible – ideally within 48 hours of delivery – with photos, so we can sort it quickly. We will replace or refund the item, including delivery. This does not affect your legal guarantee rights under Maltese and EU consumer law.

Questions? Email info@fragranceco.net or WhatsApp +356 9958 0580.